Welcome to the 11 Bet Help Center
Using an online betting platform can raise a lot of questions along the way — how to open an account, how long a bKash deposit takes to arrive, how much you need to wager before withdrawing a bonus. 11 Bet built this Help Center to answer exactly those kinds of practical questions, with everything written in plain, straightforward English so users of all backgrounds can follow along easily.
11 Bet believes a satisfied user is one who gets quick help when they need it. That's why we've made our Help Center as detailed and clear as possible, while our live chat and email support remain available around the clock.
Opening & Verifying Your Account – What You Need to Know
Opening an account at 11 Bet is quick and straightforward. All you need is an active mobile number and a password — registration takes just a few minutes. Make sure to enter your correct name and date of birth during sign-up, as this information will be verified when you make a withdrawal.
Account verification typically requires you to upload a photo of your national ID or passport. This is to keep your account secure and prevent unauthorized access. Verification is usually completed within 24 hours.
What should you do if you forget your password?
On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that code to set a new password. The entire process can be done from your mobile — no desktop required.
💡 Tip: Use a password of at least 8 characters that includes numbers and special characters (e.g. @, #, !). Avoid reusing the same password across multiple accounts.
Deposit methods – bKash, Nagad & Rocket
11 Bet supports all the popular local payment methods Bangladeshi users rely on. You can deposit via bKash, Nagad, or Rocket in just a few minutes, with no hidden charges on any method.
How to Deposit via bKash
- Log in to your account and go to the "Deposit" menu.
- Select "bKash" as your payment method.
- Enter the amount you wish to deposit.
- Send your payment to the 11 Bet bKash number shown on screen.
- Copy the transaction ID, paste it into the form, and confirm.
- Your balance is usually credited within 5–15 minutes.
⚠️ Warning: Only send payments to the number shown on the deposit page within your account. Never send money to a number received via social media or messaging — it could be a scam.
How long do withdrawals take?
Withdrawal speed at 11 Bet depends on your chosen payment method and account verification status. bKash withdrawals typically arrive within 15 minutes to 1 hour. Bank transfers may take a little longer. If your account isn't fully verified, larger withdrawals may require additional verification.
How do you claim a bonus?
11 Bet's bonus system is easy to understand. New members receive a welcome bonus on their first deposit, typically matching a set percentage of the deposit amount. That said, receiving a bonus and being able to withdraw it are two different things. To withdraw bonus funds, you need to complete a specified betting turnover, known as the "wagering requirement".
Say you deposit ৳1,000 and receive a ৳1,000 bonus. With a 10x wagering requirement, you'll need to place a total of ৳10,000 in bets before you can withdraw the bonus. Understanding this makes using your bonus much more straightforward.
Reload Bonus & Cashback
Regular users may be eligible for weekly or monthly reload bonuses, as well as cashback offers when losses reach a certain threshold. Visit the "Promotions" page regularly or enable email notifications to stay up to date.
Common Betting Issues & Solutions
You may occasionally run into issues while placing bets. The most common complaint is pages not loading or bets not confirming. If this happens, refresh the page and check your internet connection first.
In live matches, odds can shift rapidly — sometimes before your bet is even submitted. 11 Bet will automatically display the updated odds and ask you to confirm again. This isn't an error; it's a safeguard built in for your protection.
What happens if a bet is cancelled?
If a match is cancelled or under certain circumstances, 11 Bet may void a bet and refund the full stake to your account. For accumulator bets, if one event is voided, that leg is removed and the bet is settled based on the remaining legs.
- To cancel a bet before the match starts, go to the "My Bets" section.
- If cash out is available on your in-play bet, you can choose a partial or full cash out at any time.
- To view your bet history, go to "Account" > "Bet History".
- For any issue, reach us on live chat — we respond within 24 hours.
Responsible Gaming – Take Care of Yourself
11 Bet is committed to responsible gaming above all else. Betting is meant to be enjoyable — not a way to cope with stress or frustration. If you feel that betting is having a negative impact on your daily life, it's important to take a break.
Our platform offers deposit limits, session limits, and self-exclusion tools. You can use these to set your own boundaries. For more details, visit our Responsible Gaming View page.