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11 Bet FAQ — All Your Questions Answered

Got questions about using 11 Bet? Don't wait — find your answers right here. From opening an account to payments and betting rules, this FAQ page covers everything you need in plain, easy English.

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Account & Registration

Everything you need to know about opening a new account, KYC verification, password resets, and profile updates.

Deposits & Withdrawals

Learn about all payment methods including bKash, Nagad, and Rocket — minimum amounts and transaction times included.

Betting Rules

Betting rules, how odds work, live betting, and bet cancellation terms — explained in plain language.

Bonuses & Promotions

How to claim and use welcome bonuses, cashback, free bets, and referral offers.

Security & Privacy

Details on account security, two-factor authentication, and personal data privacy.

Support & Contact

Find out how to reach our support team via live chat, email, or phone.
All Questions Account Payment Betting Bonus Security Support

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Account & Registration

You'll need an active mobile number or email address, a strong password, and you must be at least 18 years old. To register, Click here — the entire process takes just 2 minutes.

No. Under 11 Bet's rules, each person is allowed only one account. If multiple accounts are found, both may be closed and all bonuses forfeited.

Click the "Forgot Password?" link on the login page. Enter your registered email or mobile number — a reset link or OTP will be sent to you. Set your new password and you're good to go.

KYC must be completed before withdrawing. Submit a photo of your national ID or passport — verification is usually done within 24 to 48 hours.

Completing KYC in advance speeds up the withdrawal process.

Contact us directly at our Help Center Reach out to support. The team will verify the issue and resolve it quickly. In most cases, submitting additional verification documents is all it takes to recover your account.
Deposits & Withdrawals

Deposits and withdrawals are currently available via bKash, Nagad, Rocket, and bank transfer. Mobile banking is the fastest option.

The minimum deposit is just ৳500. Starting small makes it easy and convenient for new members to get going.

Deposits via mobile banking (bKash/Nagad/Rocket) are typically credited within 1 to 5 minutes. Bank transfers may take 1 to 2 business days.

With a completed KYC, mobile banking withdrawals typically process within 15 minutes to 2 hours. Bank transfers take 1 to 3 business days.

Minimum withdrawal amount is ৳1,000.

11 Bet does not charge any fees for deposits or withdrawals. However, your payment gateway or mobile banking provider may apply their own transaction fees.
Betting Rules

You can bet on cricket, football, badminton, tennis, basketball, kabaddi, and 20+ other sports. Sports Betting Visit the page for details on all markets.

Live betting lets you place bets in real time while a match is in progress. Odds shift as the game unfolds, making it more exciting and full of opportunities compared to regular betting.

Odds change quickly in live betting, so you'll need to act fast when making decisions.

Once a bet is confirmed, it generally cannot be cancelled. However, if the "Cash Out" feature is available, you may partially or fully cash out your bet before or during the match.

If a match is fully cancelled, your stake is refunded to your account. For postponed matches, if play does not resume within 24 hours, the bet is considered void.

Yes, on 11 Bet you can combine multiple match bets into an accumulator or parlay. If all selections are correct, your total payout is significantly higher — but if any single selection loses, the entire bet is lost.
Bonuses & Promotions

After creating a new account, your welcome bonus is automatically credited on your first deposit. For full details on the bonus amount and conditions, visit the Registration page here.

To withdraw a bonus, you need to meet a wagering requirement — meaning you must place bets totalling a specified amount, typically 5 to 10 times the bonus value. Full terms are listed on each bonus offer.

Share your referral link from your account. When a friend or acquaintance registers and makes their first deposit using that link, the referral bonus will be credited to your account.

If the turnover requirement is not met within the specified time, the bonus is automatically forfeited. Your original deposit remains unaffected — only the bonus is cancelled.

After receiving a bonus, make sure to read the terms and expiry conditions carefully.

Security & Privacy

11 Bet uses 256-bit SSL encryption to ensure bank-grade security, with a 24/7 active fraud detection system.

Go to Account Settings, navigate to the "Security" section, and enable 2FA. You'll receive an OTP on your mobile each time you log in, making unauthorized access nearly impossible.

Enabling 2FA on your account is strongly recommended.

No. 11 Bet never sells or unauthorizedly shares your personal information. Data may only be disclosed to regulatory authorities when required by law. To learn more, Privacy Policy Read here.

Change your password immediately and contact our Help Center Report it immediately. You can also request a temporary account lock if needed.
Support & Contact

Live Chat, Email (support@11bet.asia) or Help Center You can also reach us through our ticket system.

Yes, our support team assists entirely in Bengali. A team specially trained for Bangladeshi users is active 24/7.

Live chat responses typically take under 2 minutes. Email and ticket inquiries are usually answered within 6 to 12 hours.

Our Responsible Gambling page for detailed information on self-exclusion, deposit limits, and other responsible gambling tools.

Gambling is entertainment — not addiction. Seek help if you need it.

Still have questions?

Our Bengali-speaking support team is available 24/7, ready to help.

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