11 Bet Privacy Policy – How We Protect Your Personal Information

11 Bet (https://11bet.asia) is a trusted online betting platform serving users in Bangladesh. This Privacy Policy describes how 11 Bet collects, stores, uses, and protects your personal information.

By visiting our website, registering, or using any of our services, you are considered to have accepted this Privacy Policy. If you disagree with any part of this policy, we ask that you refrain from using 11 Bet.

This Privacy Policy applies to:

• Applies to all users of the 11 Bet website and mobile application.
• Applicable to both registered members and guest users.
• Applies to anyone accessing 11 Bet from Bangladesh, on any device.

We believe transparency is the foundation of trust. That's why 11 Bet's Privacy Policy is written in plain, clear language — so every member in Bangladesh stays fully informed about their data rights.

11 Bet collects information from three main sources: what you provide directly, what is automatically collected during your use of the service, and information received from legitimate third parties.

We never store your bank PIN, password, or card number. Payment details are processed directly by the respective payment gateway and are never saved on 11 Bet's servers.

11 Bet uses your information only for specific, legitimate, and transparent purposes. Each use is detailed below:

• Account Management: To verify your registration, login, and account identity.
• Service Delivery: To keep Sports Betting, lottery, jackpot, and other gaming services running smoothly.
• Payment Processing: To process deposits, withdrawals, and bonus payments.
• Security & Fraud Prevention: To detect and prevent account hacking, money laundering, and fraudulent activity.
• Customer Support: To resolve your complaints and inquiries.
• Legal Obligation: To comply with applicable laws and regulatory requirements.
• Service Improvement: To analyze user experience and improve service quality.
• Contact: To keep you informed about important updates, bonus offers, and promotions (with the option to opt out).

11 Bet does not sell your data to any advertising network or share it with third parties for marketing purposes. Safeguarding your information is part of our business responsibility.

11 Bet stores your personal data to the highest security standards. Our security infrastructure is described below:

• 256-bit SSL Encryption: All data transfers across the website and app are encrypted.
• Secure Servers: Data is stored in high-security data centers with regular backups.
• Access Controls: Only authorized personnel can access your data, and every access is logged.
• Regular Security Audits: Regular security reviews conducted by third-party experts.
• Two-Factor Authentication (2FA): 2FA is mandatory for all staff accounts.

In the event of a security breach, 11 Bet will promptly notify affected users and take the necessary protective measures. We do not believe in concealing incidents.

11 Bet does not sell your personal information. However, limited data may be shared in specific circumstances to operate our services:

• Payment Processor: Necessary information is shared to process transactions with bKash, Nagad, Rocket, and banks.
• Identity Verification Service: With authorized institutions for the KYC (Know Your Customer) process.
• Legal Authority: Disclosure of information is mandatory when required by a legal order from a court or government authority.
• Fraud Prevention: To regulatory authorities as part of Anti-Money Laundering (AML) compliance.
• Technology Partners: With cloud hosting or support tool providers as needed to keep our services running, all under strict confidentiality agreements.

The 11 Bet website uses cookies and similar technologies to enhance your browsing experience and help maintain service quality.

You can disable non-essential cookies through your browser settings. Keep in mind that doing so may affect the functionality of certain 11 Bet features.

Every 11 Bet member holds certain important rights over their personal data. We respect these rights and make them easy to exercise:

To exercise these rights support@11bet.asia-. We aim to respond within 30 business days.

11 Bet is intended solely for users aged 18 and above. We do not knowingly collect personal information from minors.

Date of birth verification is mandatory at registration. If a minor opens an account using false information, the account will be suspended and all associated data deleted as soon as we become aware.

11 Bet may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, you will be notified via your registered email or an in-app notification.
• At least 14 days' notice will be given before any major changes take effect.

Continued use of 11 Bet after any changes takes effect constitutes acceptance of the updated policy. To view previous versions, contact us at support@11bet.asia.

For any questions, complaints, or data requests regarding this Privacy Policy, please reach out to us through the following:

• Email: support@11bet.asia
• Live Chat: Click the chat button at the bottom right of the site (available 24/7)
• Help Center: Our Help Center Find answers to common questions on the page

You can write directly to our data protection team. We typically respond within 3 business days and aim to fully resolve complex requests within 30 days.